Refunds and Returns Policy

Last Updated: 1st November 2024

At TechRayu we are committed to ensuring customer satisfaction with the digital devices promoted through our affiliate links. Since we operate as an affiliate marketing platform, we work with third-party sellers to feature and recommend products. Consequently, each seller’s policies on returns and refunds may vary. This Refunds and Returns Policy explains how customers can initiate returns, what conditions apply, and the steps to follow.

1. General Return and Refund Policy

As an affiliate platform, TechRayu does not sell products directly; instead, we connect users to third-party sellers who manage their own sales, returns, and refunds. For any product purchased through links on our Website, https://techrayu.com/, customers must follow the specific return and refund policies provided by the seller.

Before making a purchase, we encourage customers to review the seller’s refund and return policies to understand their options and any fees associated with returns or refunds.

2. Return and Refund Process

a. Initiating a Return or Refund

If you wish to initiate a return or request a refund, please follow these steps:

  1. Contact the Seller: Locate the seller’s return and refund policy, usually provided on the product page or in your purchase confirmation email. Contact the seller directly following the instructions provided.
  2. Prepare Required Information: Have your order number, proof of purchase, and details of the reason for return or refund request ready when you contact the seller.
  3. Complete Return Procedures: Follow the seller’s guidelines for returning the product, including any packaging, shipping, and timing requirements.

b. Conditions for Return and Refunds

Each seller may have specific conditions for returns and refunds, including:

  • Return Time Frame: Most sellers allow returns within 14 to 30 days of purchase. Be sure to confirm this window with the specific seller.
  • Product Condition: Many sellers require that returned items be in original, unused condition with all accessories, manuals, and packaging intact.
  • Restocking Fees: Some sellers may charge a restocking fee for returns, typically deducted from the refund amount.

c. Return Shipping Costs

Return shipping fees and related costs are generally the responsibility of the customer unless otherwise specified by the seller. We recommend confirming any shipping costs with the seller before initiating a return.

3. Refund Time Frames and Processing

Refund time frames and methods vary by seller and may take up to 10-15 business days after the returned item is received and inspected. Refunds are usually processed back to the original payment method.

TechRayu does not process refunds directly, as payments are made through the seller’s platform. Please contact the seller’s customer support for any inquiries or issues related to delayed refunds.

4. Non-Returnable or Non-Refundable Items

Some items may be ineligible for returns or refunds, depending on the seller’s policy. These may include:

  • Downloadable software or digital products.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Products that have been used, altered, or damaged after delivery.

Please check with the seller regarding any product-specific restrictions before making a purchase.

5. Assistance from TechRayu

If you experience issues in reaching a seller or have questions about the process, TechRayu’s customer support is available to assist. While we do not handle returns or refunds directly, we are happy to provide guidance and help you contact the appropriate seller.

6. Contact Us for Support

For assistance with a return or refund, please contact TechRayu’s customer support team. We’re here to help you navigate the return process and connect with the right seller.

Customer Support Contact:
Email: madhumathijirankali25@gmail.com
Address: Bengaluru